Hotel 6 Marsi
Effective Date: 10/07/2025 (dd/mm/yyyy)
Last Updated: 10/07/2025 (dd/mm/yyyy)

Overview

This Cancellation and Refund Policy explains the terms and conditions for cancelling reservations and obtaining refunds at Hotel 6 Marsi. We understand that travel plans can change, and we strive to be fair to both our guests and our business operations while maintaining clear, transparent policies.

Hotel Contact Information:

Phone: +355 69 839 0766
Email: info@6march.al
Address: Rruga Kristal 45, Kryemedhenj, Golem 2504, Albania

Guest-Initiated Cancellations

Cancellation Timeline and Refund Structure

More Than 7 Days Before Arrival

Cancellation Period: 8 or more days before your scheduled arrival date
Refund Amount: 80% of total booking amount
Processing: Refunds processed within 7-14 business days
Deduction: 20% cancellation fee covers administrative costs and lost booking opportunities

7 Days or Less Before Arrival

Cancellation Period: 7 days or fewer before your scheduled arrival date
Refund Amount: No refund available
Policy Reason: This period represents our final preparation phase where we cannot resell the accommodation

After Arrival Date Has Passed

No-Show Policy: No refund available for no-shows
Late Cancellation: No refund for cancellations made after the arrival date
Exception: Medical emergencies may be considered on a case-by-case basis with proper documentation

How to Cancel Your Reservation

Cancellation Methods

Email: Send cancellation request to info@6march.al
Phone: Call +355 69 839 0766 during business hours
Written Notice: Submit in writing to hotel address

Required Information for Cancellation

Booking confirmation number
Primary guest name
Arrival and departure dates
Reason for cancellation (optional but helpful)
Preferred refund method

Cancellation Confirmation

All cancellations will be confirmed in writing via email
Confirmation will include refund amount and expected processing time
Keep cancellation confirmation for your records

Refund Processing

Refund Methods

Credit Card: Refunds processed to original payment method
Cash Payments: Refunds via bank transfer or arranged pickup
Third-Party Bookings: Refunds processed according to booking platform policies

Processing Timeframes

Credit Card Refunds: 7-14 business days from cancellation confirmation
Bank Transfers: 5-10 business days from processing
International Transfers: May take up to 21 business days depending on banking systems

Refund Calculation Example

Booking Amount: €200 for 2 nights
Cancellation 10 days before arrival: €200 × 80% = €160 refund
Cancellation 5 days before arrival: €0 refund

Hotel-Initiated Cancellations and Refunds

Overbooking Situations

While we make every effort to honor all confirmed reservations, in rare cases of overbooking or unforeseen circumstances beyond our control, Hotel 6 Marsi reserves the right to cancel bookings.

Our Commitment in Overbooking Cases

Full Refund: 100% refund of all payments made
Alternative Accommodation: We will assist in finding comparable alternative accommodation when possible
Additional Compensation: Reasonable compensation for inconvenience may be provided
Advanced Notice: We commit to informing affected guests as soon as possible, ideally several days in advance

Circumstances Beyond Our Control (Force Majeure)

In cases of events beyond our reasonable control, including but not limited to:

Natural disasters or severe weather conditions
Government restrictions or health emergencies
Infrastructure failures affecting the hotel’s operation
Civil unrest or security concerns

Force Majeure Refund Policy

Full Refund: 100% refund when hotel must close or cannot provide services
Rescheduling Option: Alternative dates offered when possible
No Penalty: No cancellation fees applied in force majeure situations
Communication: Regular updates provided to affected guests

Facility Issues or Maintenance

If essential hotel facilities are unavailable during your stay:

Significant Impact: Full or partial refunds considered based on impact level
Alternative Solutions: Temporary solutions or alternative arrangements offered first
Guest Choice: Option to cancel with full refund if alternative solutions are unsatisfactory

Special Circumstances and Exceptions

Medical Emergencies

Documentation Required: Medical certificate or hospital documentation
Case-by-Case Review: Each situation evaluated individually
Compassionate Consideration: We aim to be flexible in genuine emergency situations
Partial Refunds: May be available even within the 7-day no-refund period

Family Emergencies

Documentation: Death certificates or similar official documentation required
Review Process: Evaluated on individual merit
Flexible Application: Our standard policy may be waived in extreme circumstances

Travel Restrictions

Government-Imposed Restrictions: Full refund if travel becomes illegal or impossible
Documentation Required: Official government notices or embassy advisories
Proactive Communication: We monitor travel advisories and will contact affected guests

Modification vs. Cancellation

Reservation Changes

Before considering cancellation, guests may request modifications:

Date Changes: Subject to availability, rate differences may apply
Room Type Changes: Subject to availability and rate adjustments
Duration Changes: May be possible with advance notice

Modification Fees

More than 7 days before arrival: No modification fees
7 days or less: Modification fees may apply (€20-50 depending on changes)
Same-day changes: Subject to availability, additional charges likely

Group Bookings and Extended Stays

Group Reservation Policies (3+ rooms)

Different Terms: Group bookings may have different cancellation terms
Advance Notice: Longer notice periods may be required
Partial Cancellations: Reducing group size may be possible with advance notice
Custom Agreements: Specific terms outlined in group booking contracts

Extended Stay Bookings (7+ nights)

Modified Terms: Different cancellation periods may apply
Graduated Refunds: Refund percentages may vary based on length of stay
Partial Cancellation: Shortening stays may be possible with notice

Payment and Billing Details

Refund Calculation

Base Rate: Refunds calculated on room rate and included services only
Taxes: Applicable taxes refunded according to local regulations
Additional Services: Services not yet rendered will be fully refunded
Currency: Refunds processed in original payment currency when possible

Processing Fees

Credit Card Fees: Original processing fees are non-refundable
International Transfer Fees: May be deducted from refund amount
Administrative Costs: Included in the 20% cancellation fee for early cancellations

Dispute Resolution

Refund Disputes

If you disagree with our refund decision:

Contact Management: Speak with hotel management first
Written Appeal: Submit formal written appeal with supporting documentation
Review Process: Management will review within 7 business days
Final Decision: Management decision is final for policy-based issues

Escalation Process

Step 1: Initial discussion with reservations team
Step 2: Manager review and response
Step 3: Owner/management company review for complex cases
Step 4: Legal resolution if necessary (governed by Albanian law)

Important Notes and Disclaimers

Travel Insurance Recommendation

We strongly recommend purchasing travel insurance to protect against:

Trip cancellation for reasons not covered by our policy
Medical emergencies during travel
Travel delays or interruptions
Personal belongings protection

Third-Party Booking Platforms

Platform Policies: Bookings made through third-party platforms are subject to their cancellation policies
Direct Contact: For the most flexible terms, book directly with Hotel 6 Marsi
Platform Fees: Third-party platform fees are non-refundable

Seasonal Considerations

Peak Season: July and August may have stricter cancellation terms
Holiday Periods: Special events or holidays may have different policies
Advance Notice: Holiday period policies will be clearly communicated at booking

Contact Information for Cancellations

Primary Contact Methods

Email: info@6march.al (preferred for documentation)
Phone: +355 69 839 0766
Hours: Monday-Sunday, 8:00 AM – 10:00 PM (Albanian time)

Emergency Contact

For urgent cancellations outside business hours: Emergency Phone: +355 69 839 0766
Response Time: Within 24 hours for urgent situations

Mailing Address

Hotel 6 Marsi
Rruga Kristal 45, Kryemedhenj
Golem 2504, Albania

Policy Updates

This policy may be updated periodically to reflect operational changes or legal requirements. Current policy terms apply to all new bookings. Previously confirmed bookings remain subject to the terms in effect at the time of booking.

Last Updated: 10/07/2025 (dd/mm/yyyy)
Version: 1.0

We appreciate your understanding of our cancellation and refund policy. These terms are designed to balance fairness to our guests with the operational needs of our business. Our team is always available to discuss specific situations and find reasonable solutions when possible.

For questions about this policy or to request a cancellation, please contact us using the information provided above.